Delete your account

You can delete your Ghalleh account and all your data at any time.

Inside the app (fastest)

• Open Ghalleh on the phone where you signed in with your mobile number.
• Tap the shop name at the top of the Sell screen to open the shop menu.
• Choose Delete account at the bottom, type the confirmation word, then confirm.

Or from this page

Send the request with the form below using the phone number registered on your account, and we will verify it and delete the account within 30 days.

What gets deleted?

When a shop owner deletes their account, the whole shop is permanently removed from our servers: items, receipts, debts, expenses, the team and the staff accounts, every photo and file of the shop (item photos, supplier invoice photos and files, the receipt logo, repair photos), problem reports and their screenshots, the support chat with its messages and photos, crash logs, usage data and notification tokens, then the owner's account. From the app this happens at once. Encrypted backups are kept for up to 14 more days and then deleted automatically.

When a staff member deletes their account, their access, account, reports, crash logs and usage data are deleted, and the shop's data stays with its owner.

What is kept?

If the shop subscribed through Google Play or the App Store, we keep only the subscription record: the plan, its period, status and dates, and the store's subscription reference, with no name or phone number. We keep it for 7 years because it is part of our financial records, then delete it automatically.

Deleting the account does not cancel the store subscription, so cancel it yourself: on Android in your Google Play subscriptions, on iPhone and iPad in Subscriptions in your Apple Account (Apple ID) settings.

Invoices already sent to JoFotara stay with the Income and Sales Tax Department; they are its records, not ours.

The free trial record: a hash of the shop owner's mobile number instead of the number itself, the trial dates and the shop's internal identifier, only because the free trial is once per mobile number.