The laundry guide
A service list: every piece at its price
A laundry doesn't sell goods off a shelf; it sells a service on a piece. So each service is an item with no stock and its own price: shirt wash and iron, trousers press only, suit dry clean, evening dress, blanket, curtain by the metre. The services show as buttons on the selling screen: tap shirt three times and suit once, and the bill adds itself up.
Express service is another item with its own price, added when a customer wants their clothes the same day, so the surcharge is never a guess. Detergents or hangers sold at the counter are ordinary items with stock and barcodes.
- Name each service the way customers say it: shirt wash and iron, not service number 4
- Change prices from your phone and every device in the laundry has them at once
Drop-off with a claim slip and an order number
When a customer hands over a bag of clothes, tap the services for each piece, then Order with deposit from More: pick the customer, the ready day and hour, and enter the deposit if they paid one. The order note holds anything about the pieces: a stain on the collar, a missing button, a delicate fabric.
When you save, a claim slip prints for the customer with the order number, the pieces and the pickup time, and a tag prints for each piece with the same number, so one customer's clothes never get mixed with another's on the pressing rail.
Pay upfront or at pickup
Some customers pay everything at pickup, some pay a deposit, and a regular may pay nothing until they're back. It's all on the order: the total, the deposit and what's left. At pickup you tap Hand over, the deposit is counted, and the customer pays the rest in cash, by card or CliQ.
If an order is cancelled before the work is done, you give the deposit back the way it was paid, in cash, to the card or by CliQ, so the drawer still matches.
Ready orders and late ones
The orders list in Ghalleh shows ready orders first, then the rest by the time you promised. When a customer's clothes are ready you tap Ready and tell them on WhatsApp from their page, with the amount still due.
An order not collected on time is marked Late, so you know which clothes have been waiting for days before the rail fills with bags nobody can place. When the customer comes back, search by slip number or name and their order is there in seconds.
Every morning the To prepare list shows what has to be ready today and tomorrow, by the hour, so you split the washing and pressing before the rush starts.
Hotels and businesses on a monthly account
If the laundry serves serviced apartments, an office or a salon that sends its towels every week, make each one a trade account with payment terms. Every delivery is an invoice on its account, and payments are recorded as they come in.
At month end you send each account a statement with dates and amounts, and you see the total all accounts owe you in one number.
Staff, shifts and what reaches you away from the shop
Every employee has their own PIN and permissions: who takes in and hands over, who can discount, who can cancel an order. They clock in from their phone inside the laundry, and each shift closes with a drawer count; if there's a difference you're notified with their name.
At home you get a notification for every sale, and you see what came in today and how much money is still sitting on orders nobody has collected.